Shipping Policy

Where we ship from

Every Moonwell Align pillow ships from our partner warehouses in the United States. No overseas shipping, no month-long transit times, no customs surprises.

Where we ship to

We currently ship to all 50 U.S. states. Please use a physical street address at checkout — we're unable to deliver to P.O. boxes or APO/FPO addresses at this time. We don't ship internationally yet — if you're outside the U.S., email support@moonwellsleep.com and we'll let you know when that changes.

Shipping cost

Shipping is free on every U.S. order. No minimums, no thresholds, no surprise charges at checkout.

Processing and delivery times

• Processing: Orders are processed and handed to the carrier within 1–2 business days. Orders placed on weekends or U.S. holidays begin processing the next business day.
• Delivery: Once shipped, delivery typically takes 2–5 business days, depending on your location.

Most customers receive their order within 3–7 days of placing it, start to finish.

Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking usually goes live within 24 hours of that email. If it's been more than 3 business days since your order confirmation and you haven't received tracking, email us — something's wrong on our end, and we'll fix it.

Address changes

If you need to change your shipping address, email support@moonwellsleep.com as soon as possible with your order number. We can update the address any time before the order ships. Once the order is with the carrier, we're unable to redirect it, and orders shipped to an incorrectly entered address are the customer's responsibility.

Lost or delayed packages

If tracking hasn't updated for more than 5 business days, contact us with your order number and we'll open an investigation with the carrier. If the carrier confirms the package was lost in transit — meaning tracking never shows it as delivered — we'll ship a replacement or issue a refund, your choice.

Packages marked as delivered

If tracking shows your package as delivered but you can't find it, please check with household members, neighbors, and around your delivery area (porches, garages, mailrooms), and allow 24–48 hours — carriers sometimes scan packages as delivered before they arrive. If it still hasn't turned up, email us and we'll help you file a claim with the carrier. Moonwell is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout, so please make sure your shipping address is secure and correct when ordering.

Damaged in transit

If your order arrives damaged, email a photo of the item and packaging to support@moonwellsleep.com within 7 days of delivery and we'll ship a replacement immediately. No need to return the damaged item.

Questions

Email support@moonwellsleep.com — a real person replies within 1 business day.

Moonwell is a brand of Mint Alchemy LLC · 30 N Gould St Ste R, Sheridan, WY 82801